OTRS the RT way
I have used RT (Request Tracker) for quite a while. Starting with RT 2.0.15 + MySQL. Later upgraded that version manually (with a couple of nasty PHP scripts) to RT 3.6.x + PostgreSQL. It worked and stayed consistent. I’ve never been very happy about RT. It now contains about 80K tickets and it is slow. I have been reading a lot of forum/mailinglist threads about migrating from OTRS to RT and RT to OTRS because RT or OTRS should be faster....